Welcome to Little Wolf Studio’s website. By using this site, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General

This website is owned and operated by Little Wolf Studio, based in Christchurch, New Zealand. Throughout the site, the terms “we”, “us” and “our” refer to Little Wolf Studio.

By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms, then you may not access the website or use any services.

2. Products

All our products are either handmade or limited in availability. We do our best to accurately represent each product through descriptions and photos. However, due to the handmade nature of our pieces, slight variations may occur. Colours may also vary slightly depending on your screen or device.

We reserve the right to modify or discontinue any product at any time without notice.

3. Product Availability & Stock Levels

If an item you’ve ordered is unavailable, we’ll contact you as soon as possible. If you’ve already paid, we’ll refund the amount you paid for the unavailable item and any delivery charges that apply to it, unless you choose an alternative we offer, such as a replacement or store credit. If we cancel the entire order, we’ll refund the full amount paid, including delivery charges.

4. Pricing

All prices are listed in New Zealand Dollars (NZD) and include GST (where applicable).

We reserve the right to change pricing at any time without notice, but changes will not affect orders that have already been placed and confirmed.

5. Payment

We accept payment via credit/debit cards (through Stripe) or bank transfers. Payment must be received in full before your order is processed and shipped.

6. Shipping

See our Shipping page for delivery costs and estimated timeframes. If your order is delayed, arrives damaged or goes missing, please contact us so we can investigate and help resolve the issue.

7. Returns and Consumer Rights

You retain all rights and remedies available under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 and any other applicable law. If there’s a problem with your order, please contact us. Our Returns Policy explains how to request a return or raise a problem with an item.

8. Intellectual Property

Little Wolf Studio reserves all rights it holds in the content on this website, including text, photographs, illustrations, artwork and designs. Unless you have our prior written permission, you may not scrape, copy, collect or use that content to train or fine-tune artificial intelligence or machine learning models, or include it in a dataset for those purposes. This restriction applies to the extent permitted by applicable law.

9. Privacy

We handle personal information in accordance with the Privacy Act 2020. Our Privacy Policy explains what we collect, how we use it and when we share it, including with payment and delivery providers to fulfil your order.

10. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages that may arise from the use of our website or products, including but not limited to misuse or allergic reactions to materials.

11. Governing Law

These Terms and Conditions are governed by the laws of New Zealand.