We want you to love your purchase, and we’re here to help if something’s not quite right. Please take a moment to read our returns and refunds policy. 1. General: This website is owned and operated by Little Wolf Studio, based in Christchurch, New Zealand. Throughout the site, the terms “we”, “us” and “our” refer to Little Wolf Studio. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms, then you may not access the website or use any services. Damaged or Missing Items: If your order arrives damaged or with items missing, please contact us within 10 days of receiving your parcel. We will work with NZ Post to lodge an enquiry and do our best to resolve the issue quickly.

Faulty or Defective Products: If the item you receive is faulty or defective (not as a result of shipping damage), please contact us with:

• Your order number
• A description of the issue
• Clear photos of the item and any faults.

We will assess the situation and may offer a refund, store credit, or replacement, depending on the nature of the issue. How to Contact Us: To initiate a return or discuss an issue with your order, please use the contact form on our Contact page.

Please Note:

• Items must be returned in their original condition and packaging.
• We do not cover return shipping costs unless the item is confirmed to be faulty or incorrect.
• Custom or personalised items cannot be returned unless they arrive faulty.
• If 30 days have passed since your purchase was received, we may not be able to offer a refund or return.
• Gift vouchers cannot be refunded or swapped for cash.

Timeframes:

• All return requests must be made within 10 days of delivery.
• Once your return is approved, please return the item within 14 days.